You can potentially skip the Severity Matrix entirely if you want to predefine the types of incidents your organization has.Once again, with the available of numerous conditions, you can configure flexible automation like, "If incident has this component down and adds a tag to the incident "cache-issue", then change the severity of the incident to SEV2. This step allows you to change the incident's details like Severity, Priority, etc.You can also look at the Update Incident Details runbook step.For example, "if component A is down, then automatically mark component B down too," etc. This allows you to use the numerous other conditions available to Runbooks.Take a look at the Add Incident Impacts runbook step to automatically mark certain components as impacted. There are other powerful ways to automate things in FireHydrant via Runbooks. Now when anyone in your organization kicks off an incident you can be assured that it is being set to the appropriate severity based on business needs. To save your severity matrix changes, click "Submit" on the bottom right of the table.If multiple components from the matrix are marked impacted at incident start, the higher severity takes precedence. But if the In-App Chat is marked as Unavailable when starting an incident, FireHydrant will assign a SEV2 to the incident instead.If the API is marked as Unavailable when starting an incident, FireHydrant will automatically assign a SEV1 to the incident.For example, in the following example matrix: Severity Matrix in FireHydrant Click the dropdown and select the default severity for each condition applied to the given catalog component. Once the row is inserted into the table, you can configure different severities according to the condition(s) applied to the component. A modal will pop up where you can select the appropriate Catalog component to conditionally assign severities and impacts for. Example of seeing conditions to select from Slack Configure Severity Matrixįrom the FireHydrant web UI, go to Settings > Severities matrix.Ĭlick "Add impact" at the bottom left of the table to add rows to the matrix. If you add or customize your conditions here, you'll see these available to select at various different points in the application, including from Slack and the UI, when adding an impacted component to the incident.
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